Privacy Policy

Last updated: May 2026 • CarRedressClaims.com

At CarRedressClaims.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site.

1. Who We Are

CarRedressClaims.com is an independent motor finance claims information website based in the United Kingdom. We are the data controller responsible for your personal data. You can contact us via our Contact page.

2. Information We Collect

We may collect the following types of personal data when you use our website:

Identity data: your name, if you voluntarily submit it via our contact form.
Contact data: your email address if you choose to contact us.
Technical data: IP address, browser type and version, time zone, browser plug-in types and versions, operating system, and platform.
Usage data: information about how you use our website, including pages viewed, links clicked, and time spent on each page.
Cookie data: data collected by cookies and similar tracking technologies as described in the Cookies section below.

We do not collect any special categories of personal data (such as health data, financial account details, or data about racial or ethnic origin) directly through this website.

3. How We Collect Your Data

We collect data through:

Direct interactions – when you complete a contact form or email us.
Automated technologies – cookies, server logs, and similar technologies that operate when you browse our site.
Third parties – analytics providers such as Google Analytics that aggregate browsing data.

4. How We Use Your Data

We use the data we collect for the following purposes:

To operate and improve our website and its content.
To respond to enquiries submitted via our contact form.
To measure website traffic and analyse how visitors use our site (via analytics tools).
To comply with legal obligations.
To protect the security of our website and detect fraudulent activity.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Legitimate interests: to operate and maintain our website and deliver the information services you request.
Consent: where you have given us your explicit consent to process your data (e.g., by accepting non-essential cookies).
Legal obligation: where processing is necessary to comply with a legal or regulatory requirement.

6. Cookies

Our website uses cookies to distinguish you from other users and to enhance your experience. We use the following types of cookies:

Strictly necessary cookies: required for the website to function. You cannot opt out of these.
Analytical/performance cookies: allow us to count visits and measure traffic so we can improve our site. All data is aggregated and anonymous.
Advertising cookies: used to deliver relevant advertisements and track the effectiveness of advertising campaigns.

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Third-Party Links and Services

Our website contains links to third-party websites, including motor finance claims services. When you click those links, you will leave CarRedressClaims.com. We have no control over, and accept no responsibility for, the content, privacy policies, or practices of any third-party sites.

CarRedressClaims.com may receive a referral commission when you follow a link to a third-party product or service. This commercial arrangement does not influence the informational content we publish.

8. Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Enquiry data submitted via our contact form is retained for a maximum of 12 months.

9. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your personal data in certain circumstances.
Object to processing of your data where we rely on legitimate interests.
Request restriction of processing in certain circumstances.
Request data portability in certain circumstances.
Withdraw consent at any time where we rely on consent as the legal basis for processing.

To exercise any of these rights, please contact us via our Contact page. We aim to respond to all legitimate requests within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your data protection rights have been infringed.

10. Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those with a genuine business need.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date shown at the top. We encourage you to review this policy periodically.

12. Contact

If you have any questions about this Privacy Policy, please contact us using the details on our Contact page.